Shipping, Returns & Melting Policy

At A & M Glow Co. LLC, every order is prepared with care. Please review our shipping and return information before placing your order.

Order Processing & Shipping

Our home fragrance products are hand-poured in small batches in Texas. Orders are generally processed within 2–4 business days, excluding weekends and holidays. Processing time does not include carrier transit time.

Shipping options and applicable costs are displayed at checkout. Once your order ships, you will receive tracking information by email.

We currently ship orders ourselves and may offer local pickup or delivery in the Sugar Land, Texas area when available. Local arrangements must be confirmed before pickup or delivery.

Warm Weather & Melting

Candles and wax melts are sensitive to heat, especially during the warmer months. We take care when preparing orders, but we cannot guarantee that wax products will remain unaffected by extreme temperatures during transit.

Please monitor your tracking information and bring your package indoors as soon as possible after delivery. Avoid leaving candles or wax melts in direct sunlight, hot vehicles, or outdoor mailboxes.

If a wax product arrives softened or melted, allow it to return to room temperature before handling. If the product is damaged or unusable, please contact us with photographs so we can review the issue.

Room Spray Shipping

Room sprays are shipped in accordance with applicable carrier requirements and the classification of their ingredients. Certain formulations may be restricted to ground transportation or may not qualify for expedited shipping.

Available shipping methods will be determined by the product's shipping requirements and the options offered at checkout.

All Sales Final

Due to the nature of our home fragrance products, all sales are final. We do not accept returns or exchanges for change of mind, fragrance preference, or products that have been used.

Exceptions may be made for items that arrive damaged, defective, or incorrect. This policy does not limit any rights that cannot be excluded under applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at admin@shopamglowco.com.

Include your order number, a description of the issue, and clear photographs of the product and packaging. Please retain the item and packaging until we have reviewed your claim.

Once the issue is verified, we will arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you. If a return is required for an approved claim, we will provide instructions.

Lost or Delayed Packages

Carrier delivery estimates are not guaranteed. If your package is delayed or tracking indicates a delivery issue, please contact us so we can help investigate with the carrier.

If tracking shows your package as delivered but you cannot locate it, please check around your delivery location and contact the carrier. We will assist with reasonable efforts to investigate missing shipments.